I have had my share of poor customer service over the last year or so, I can understand how you feel for sure but sounds like he is in bad shape. All you can do is be cautious where you spend your money next time, legally you can do more if it warrants it. I can guarantee you this, I have no interest in buying anything this year.
Contact Al's Hobbies. I'm sure they can help or point you in the correct direction. good folks over there dude.
cheers,
ro