ORIGINAL: ianober
This is nothing new. The customer service is horrible from Sierra. I contacted them about a month ago for a set of landing gear for my Ziroli P-40. I got a quick response saying they had a set in stock ready to ship and they just needed my address to figure shipping. So I emailed back the address and asked them to let me know what email address to PayPal the money too. Haven't heard from them since. This is the easiest sale they could have had, product sitting on the shelf and just needs to be boxed and shipped, FREE MONEY!!!!!! And they can't even do that. Not sure what the story is but either he is still recovering from his accident or he is still running Sierra as a side business.
Ian,
Unfortunately this isn't a "new" thing that has just started happening since his accident. My landing gear Fiasco started back in November of
2010!!!!