I recently purchased a cockpit kit from a known vendor for a pretty good chunk of money ($300) and when I received it there was a pretty good amount of damage, like broken and missing pieces. My question is what would most of you think would be a suitable and fair solution? I will try and put up as many options as possible but if you have more suggestions let me know what they are. I am mostly trying to get a bead on what people think the level of customer service should be in order to win your business.

Let me know what everyone thinks, I think this is a fairly common problem in our hobby and want to get a pulse on expectations.