Just to throw this out there as to how Dreamworks would handle this situation:

Since the product was damaged in shipping, a replacement would be sent immediately (or ASAP if not in stock) and a claim would be filed with the shipping agent for the damage. This is not your issue, it is ours...however; we may require you to provide some details of the damage to the carrier to assist with our claim. Most likely, the product would not come back to us unless we could repair the item to new condition, the shipping agent then owns the "damaged" product.