RE: Jetcat 180RX
OK, here's the latest - Despite being told that the new ECU's were being shipped last week, it turns out they weren't and we weren't informed of this. Instead, Jetcat have continued to carry out their own tests this week and I was informed today that they are happy to ship the new ECU's to Mark and myself tomorrow.
Whilst I am very happy to hear that they have done some extensive tests, to be honest I am extremely disappointed in their customer service. They specifically told me last week that they were going to ship the ecus(I have the email to prove it) and yet when things changed they didn't have the sense to tell me, their customer! I am stunned by their customer service as I see it as a vital part of their business. I learnt many years ago to keep the customer informed of progress, no matter if its good news or bad, silence is the worst policy and it doesn't take long to send a quick email. Let me make it clear, I have no desire to damage Jetcats reputation as I have owned 4 of their turbines but they seriously need to look inwards.
So, in summary, the ECU's are due middle of next week. I am keeping my fingers crossed this whole sorry tale comes to a satisfactory conclusion.