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Old 02-03-2012, 12:14 PM
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flyowa
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Default RE: Customer Service Lesson For Xheli

This is the bottom line, charlie, eric , judy or whover you are today, when a business makes a mistake, it is legally, morally and ethically obligated to correct it's mistake without further burdening the customer and asking them to further trust them when they're intital trust was betrayed.

Obviously some companies get that, others don't.

http://www.xheli.com/56h-s033g-heli-red.html

Please note, your ads pictures clearly show the 11.1V model with a 3S battery and tail boom light strip STILL. You did change the one picture in the ad for the yellow model so it doesn't show the tail boom lit up after I complained, maybe you should go back and change both ads so that the pictures and the fine print accurately list and describe what you sell.

There's a reason it not lawful to show a picture of a Navigator in an ad for an Exploder.