Sometimes customer service organizations will win a battle but lose the war.  It appears that BA won the skirmish with you madman, but definitely lost sight of the objective.  ... and we're not talking about some hugely expensive 10S LiPo.  Given your order history with them, I can't see how their actions make sense. 

I'd imagine your post will give people a reason to pause and consider other vendors out there.  If multiple people from this company treat loyal customers like this, it says a great deal about the company's internal policies.

Thanks for sharing!</p>