RCU Forums - View Single Post - Question on customer service expectations
Old 05-09-2012 | 08:13 AM
  #10  
siclick33
 
Joined: Dec 2003
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From: York, UNITED KINGDOM
Default RE: Question on customer service expectations

The initial request about the availability of the part wasn't about cost but about time. I didn't want to send the unit overseas to have it sit in the repair queue if I could fix it at home.

The difference with when the repair was done was that, before, it was just a 'cosmetic' fix and I would have been confident to re-use it. I'm not too happy about using it now it has had electrical components on the board changed and I'm a bit funny about things like that. I think I might buy a new unit instead.