RE: Question on customer service expectations
You can't see that the components are glued. The parts are on top of the PCB and glued to the inside of the top case; you can't see it or take photos of it. The parts that have been broken are capacitors that have very weak legs attaching them to the board. You pull the top case off, the unit is ruined - as quick as that[&o]
Anyway this thread has largely run its course.
Thanks again for the feedback.