ORIGINAL: TJP
My question is, if the manufacturer knows it glued in and you had sent it back how do they fix it?
Do they knowingly pry it off the glue knowing it damages the electronic board then repair the board.
They probably heat it to release it. This is quite common with parts which are "glued" for heatsink purposes. I remember when I did Apple laptop repair the official repair guide actually told you to use a hairdryer to heat up the piece before attempting to remove it.