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Old 05-09-2012 | 01:05 PM
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rgburrill
 
Joined: Dec 2010
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From: Dallas, Tx CT
Default RE: Question on customer service expectations


ORIGINAL: siclick33

The initial request about the availability of the part wasn't about cost but about time. I didn't want to send the unit overseas to have it sit in the repair queue if I could fix it at home.

The difference with when the repair was done was that, before, it was just a 'cosmetic' fix and I would have been confident to re-use it. I'm not too happy about using it now it has had electrical components on the board changed and I'm a bit funny about things like that. I think I might buy a new unit instead.
From everything you have said it is reasonable to assume the manufacturer thought you were qualified to do the repair. Certainly, despite what yuo say, there is a way to get into the unit without tearing off components. Perhaps they should have made it clear - but it really does fall on you to insure you know what you are doing.