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Old 05-24-2012, 09:57 AM
  #22  
ratshooter
 
Join Date: Dec 2010
Location: Burleson, TX
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Default RE: Hobbico Starter

Like I stated earlier I still have the box the starter came in. I was looking at the instruction sheet to see if it had any details about the power of the starter. It didn't but it did have a phone # on it so I called. I spoke with a very pleasant CS rep and explained that the starter seemed weak. (I just started a new LA46 and had to remove the glow plug and spin it for a few seconds to help loosen it up so the starter would turn it.) He stated I should not be able to grab the metal cone and stop the starter from spinning. He said they will send me a NEW STARTER. WOW, how great is that? What great customer service. I offered to mail the old one back to him but he stated that wouldn't be necessary.

Needless to say I am very pleased and wanted to say thanks to Hobbico for standing behind their product.

At least now we know you shouldn't be able to hold the starter if its in proper working order.