ORIGINAL: Charlie P.
Having worked for an (unrelated) manufacturer we always asked for the damaged part back so we could determine if it was damaged during manufacture, laterat the plant (warehousing, packaging), in transit, or through design or materialfailings in service. But that was independant of making the customer whole. That we did regardless.
You can't fix what you don't know about.</p>
I totally understand your point...and agree. It just didnt make sense for them, to me at least, request me to send the swash back in this particular case. It would cost me almost as much to send it back to them as it would for me to just order a new one. While I havent checked postage....Im sure it would be at least 5 or 6 dollars to send it if you count the cost of postage plus a little fuel for my vehicle to go to the shipper...and of course my time.
Then I would have to wait for them to get it...then for someone to look at it and "judge" whether they will replace it or not...then maybe a week or two later I MIGHT or MIGHTNOT get a new swash...dependant upon who actaully inspected the swash I sent back.
It would have been much better customer service for them to just put a 12 dollar swash replacement in an envelope and sent it to me...they are out 6 or so dollars (Im sure that person that would be inspecting the swash would spend a few minutes on this RMA, which would result in a loss of 6 or so dollars by them having to pay them). Its just a wash is the way I see it. Plus they would have made me a SUPER happy customer of which I would be telling it to the world of what a great experience I have had with WoWhobbies. But, that isnt the case.
Ive spent time here telling others about my issue. So perhaps a few people will read this and decide to not take the chance on buying from them...which in result will cost them again more than the 6 or so dollars to send me out a new swash.
Anyway....I really hate that I have hijacked this thread with multiple discussions about WoW Hobbies and my latest experience. In reality I was just wanting to point out that Tower Hobbies Customer Service (in my experience) has been nothing like what I am currently dealing with at WoW. And that the original poster should have no issues getting Tower to send him directly out the missing pieces/parts for his charger. I feel confident in saying that. If it had been WoW that was the vendor, I cant say for sure that they wouldnt have a mountain of red tape/hoops for him to jump through just for THEM to do the right thing.
Again, sorry for the thread hijack. I didnt intend that with my posts.