Hi Charlie,

Thank you for offering to replace the affected parts. If you would send them to the same address as on the original order, that would be great.

Also, could you please help me understand why my emails to the NP support team regarding this issue, were never answered? Your website clearly says to use email as an option for communicating issues... It's unfortunate that I had to resort to using this forum to get results, and because it's a public forum, it doesn't cast a very good light on your companies image.

Thanks again for offering to resolve this issue,

Kirt