RE: Great Planes Edge 540T
The main mistake that you made is going to greatplanes themselfs( if you really own that plane)
The book itself states that if there is any damage when opening the box is to go to hobbico.com and not great planes.
Ibought my edg540t yesterday and found out the rudder was damaged.went to hobbico.com .....LIKETHEBOOK states...... and the next day got an email from them stating that they are going to send me the re-placement this week.
If you want them to replace damaged product there is info that you need to send them
1) pic's of the damage ( to prove you are not the one that did the damage)
2)give them the receipt number
3) give them the invoice#
4) give them the place where you bought it from ( name of store, address, phone#)
5) give them your email and phone#
6) date that you bought it
7) go to the place that it says in the book to contact, in this case bobbico and not great planes