ORIGINAL: phlpsfrnk
ORIGINAL: Arbo
LCS and Pfrank, I sent messages on the AMA forum, and posted in the moderator section, WRT my intentions once I saw the 'official' word go out that the forum was 'done'. That was to not let it 'go out' with a bunch of people getting on there and causing trouble. Nobody said 'no'. And all the AMA employees and officials that check the forum, have read that message frank, all have the ability to 'moderate' anything they do not want there. Take from that whatever you want.
Paul,
This last ticket was not the first of its kind and I've stated on numerous occasions that that is a problem. I have civilly suggested improvements that were met with ridicule and censoring. If you are telling me that you are the only moderator/administrator that can close abuse tickets, including abuse tickets against your own posts I'm not buying it. If half of what you say is true about the administration above you and their lack of management then I feel sorry for you for being used as their scapegoat for the failure of the forum. Time and time again you have had the last word by locking threads with a final post that more often than not broke the same rules you claimed to be enforcing.
Your attitude and treatment of “a bunch of people getting on there and causing trouble” was a large part of the problem. Like it or not that “bunch of people” were card carrying members that deserved a voice. Your job should have been to help them keep it civil, not to act as the administrations censor and/or their hatchet man as you claim.
I applaud you for wanting to take on the task; however I condemn you for being incapable or unwilling to properly accomplish what could have been a successful forum. I also condemn the administration for letting it happen but maybe that was the intent all along.
Regards
Frank
Frank let's explore that........................................
The forum had three sections:<o
></o>
- AMA Message Board Information
- <o></o>General Discussions
- Publications
<o></o>
The main section was of course: General Discussion.Now discussion implies that an idea or concept is explored from all sides, not just the positive.However the AMA forum was overly sensitive to any negative discussion.This IMHO showed the inability (can I say incompetence?) of the EC and AMA Staff to operate a member based communication.<o></o>
Some questions:<o></o>
What was the process to vet a new moderator?<o></o>
- Any warm body that volunteers (even if previously banned on the forum?)
- A review of the candidate’s online posting history to see any obvious biases and ability to moderate effectively?
<o></o>
What was the process to review reported posts or to close threads?<o></o>
- At moderator discression?
- A review with staff?
<o></o>
What was the process to review and respond to complaints sent to AMA Staff and EC members via “ASK AMA”, phone, email and forum PM’s (yes there were a lot of complaints)<o></o>
- Ignore it and label the complainers troublemakers
- Analyze the complaints to see if action/change is needed
<o></o>
I have my opinion on the answers and it leads to some other questions:<o></o>
WHICH IS WORSE?<o></o>
- It was all the fault of the moderator and the AMA did nothing about it?
- The AMA EC and staff knew what was going on and ignored the problem
<o></o>
Can an organization that cannot even effectively manage and run a online forum be an effective and competent CBO in the new reality of government overview via the FAA?<o></o>
Brad<o></o>
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