I placed an order with Lone Star for the first time sense the big fire. I did it by phone so there was no mistakes, Mike took the order for me. I asked for 6 planks of 3X3X30 at $10.01 a piece, sold a kit so I had the $60.00 for the wood. That was on a Monday and Tuesday I got the bill for $120.00?? I kept calling but Mike has never returned a phone call. Finally 7 days later I got the wood, it was sent US Mail and looks like someone took a hammer to the wood, it has some deep gouges in it so as sheeting it has a useless outside about a 1/2 inch deep on a couple of the planks.
The 3X3X30 turned into 3X4X30 between here and there and cost over $7.00 a plank more then what I ordered.
I will be going back to National Balsa and Balsa USA again, I gave Lone Star a chance but I don't need the mistakes and lack of return calls. I only order 3 or 4 hundred dollars worth of wood a year so my lack of business isn't going to bankrupt them but the added cost of the mistake put the hurts on my modeling budget, I had hoped to be able to buy some Klass Kote paint this month but that is now out of the question.
Just a return phone call could have corrected this little problem.[:@] I just hate the no returned calls!! It's one of the few things that really frosts my cake!![>:]
Gene, the ticked off old poop!! I know, I was warned but I used to get such good service from Lone Star.