I used to have such good service from them. Only saving grace is the wood is very light weight. The US mail service was pretty hard on the box though so I lost a lot of wood due to the shipping.
Before the fire there was a lady that took the orders and took care of the problems, sounds like it is just Mike and the one fellow that operates the saws there now day? I won't use them again. I ordered from Solarbo first but got an email the next day stating they were out of planks and wouldn't have any in stock until late December. They ordered a container of wood but had no delivery date yet. I still want to give them a try.
Gene