Sorry to hear about that. The last time I ordered from them was about two years ago, they did leave a couple of things off the order, but I called them and they said they would get it right out. I asked if I could add a few more things to the order that I forgot the first time around and I offered to split the shipping with them. They declined and sent my order out by FedEx.
Sorry to hear that they are having troubles. I had a good experience with them the first time.

BTW, I have a friend that lives in Sun City (Del Webb) He LOVES it!