I used them for years before the fire and all was well, great service and the mistakes made were all mine. I was on the phone a lot with them this time but Mike never phoned me back and the guy operating the saw can't do anything about it. My gripe is more about never getting a call back and the fact I only had $60.00 in my account for modeling. The over charge of $60.00 means I don't have any gas money this month, what is in the gas tank is what I will have, that means no driving to the field, 54 miles round trip. I will stick with National from now on, good wood and great service.