I am amazed that people think that just b/c someone owns a business that produces other RC products (that HK doesn't have anything to compete with) that they are talking down about HK to further their business. That is just ignorant...

The second thing I am amazed at, are that just b/c something is "cheaper" than something else (their and 90mm viperjets are only available through HK, as far as I am aware), people are "OK" with having a 50/50 chance of getting something damaged or DOA.. Completely nuts, how would you feel if you went and bought a brand new Kia that was DOA or had front end damage off the lot, but yet for $500 more you could go to the Honda dealership and get a perfect brand new car? I don't get peoples reasoning or thought process on why it is "ok" for HK to have little to no customer service, but not anyone else. Price shouldn't have anything to do with it (granted, if its a $3 battery, you should expect junk) but when it comes to a $100+ item that is not available elsewhere, Customer service shouldn't be an option, it should be the PRIORITY, right next to taking sales..