There is no excuse whatsoever for not answering a simple e-mail. If you can't handle the amount of work given, then don't take it on. I've stopped myself from ordering simply because when I did e-mail I received no response. Dan this isn't rocket science. Communication would solve 90 percent of your issues. Avoiding everyone especially after taking thier money looks scetchy at best.
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Pete,

I don't avoid anyone! I am simply very busy all the time. I use a POP server and do not receive every e-mail sent to me unfortunatley. Sometimes the e-mails end up the the junk e-mail bin and I simply do not have the time to go thru 1000+ junk e-mails per day. If you feel like I'm ignoring your e-mails, pick up the phone and give me a call. I either always answer the phone or if you leave a message, I'll call you back as soon as I can. Yes, I even return calls to Canada and overseas! All I need is a message and a phone number.

I work 14-16 hours a day just trying to keep up...Obviously, I don't always succeed, but as JC and a few others have stated, sometimes I finish parts quickly and sometimes some parts take longer to complete. It is NEVER my intension to delay someones order on purpose or take any longer than necessary. There are simply a finite number of hours per day and some parts take a long time or there might be several customers in line for the same parts. I'm also sure most of us are familiar with vendor (supply) issues. Sometimes I quote jobs on a certain availability of components and when they do not come in on time or get backordered, it puts me behind...every business has these issues (the ones beyond control). I'm not making excuses, just stating the facts. My only personal issue is as you say, not communciating with my customer often enough when these things come up; it's not that I do not wish to, but I'm usually running around like a chicken with my head cut off and tend to forget a few things along the way.

As I have stated a few times now on RCU, I am trying to get my quote delivery times to be more accurate, but sometimes I blow it for sure and I do apologize to all my customers that wait longer than I have quoted them. Rest Assured, I am trying. I can only try to do better and show everyone that I do mean it.

Dan