Tower, my story is I got my package from Tower. Instead of a ARF air plane it was a box of balsa. I called and before you know it they sent the air plane and told me to keep the balsa. This was a four day deal. Four days after the call I get the plane. The first time in many years I had ever had a problem with Tower. Now I have got to admit they have great customer service. The first time I have ever had to call. To bad that can not be said for other companies in this business.
The OP did get me to thinking. What if the thief had stole the box of balsa and got caught. That is a great thing to go to jail for. I can see the dude in the slammer telling the other inmates, "they got me for a box of wood"