I will not buy Jet Legend products again.

Last November I ordered a complete ordnance set for my F-16 through Camlex RC, as I usually do. I was very happy because I received the package very quickly and perfectly boxed, no damage. My mistake was, if you can call it that, to set it aside a few weeks while I got a chance to prime and paint.

It turns out when I unpackaged it, I was missing the sidewinder rails, and the AMRAAM rails did not have internal hardpoints - pretty much rendering them useless. I notified Monica (Camlex RC) as soon as I discovered this and provided pictures showing the rails against the blueprint.
1. JetLegend took forever to reply the dealer emails (I was given their email too, but I did not want to step in as I saw this as a dealer/manufacturer issue)
2. Some of their replies were plain stupid and as if they were written by a child for a child. Things like " we asked but no one remembers packing a set with the rails missing" - no crap!
3. Kept providing all the requested pictures, but they did not care
4. Finally Camlex offered to return my money at their expense, which I declined. They were screwed just as I was. I was told by them that JetLegend's cutomer service has gone down the pipe, and they are cutting ties with them.

Sorry for the drama. But no drama really. Just thought I would pass the facts around for general knowledge.

I really like JetLegend products but they can kiss my rails. I intend on pasting a link to this thread every time I see a JetLegend thread, just to show my appreciation. And I'm not looking for a resolution either, that book is closed. I'm thankful that Camlex tried to help, as they said they wood.

David

*Edit* per request from Camlex I am correcting some information: Camlex is still a JL dealer and will continue to offer their products.
Camlex also wanted me to add that they offered JetLegend to pay for the missing and bad parts, but their emails were ignored by the manufacturer.
They have insisted on refunding my money, which I had declined before but I have not declined again.