To be honest I had their F-16 and it was a great model, with a really nice scale gear. I loved that model, and always thought that their hardware stood out over SM and FEJ. Their airframes were also very light.
But it all comes down to how you treat your customers. My request was very simple, it should have been a no brainer.....replace parts, provide missing parts. But instead they chose to mess it all up for no reason, as these parts should be low cost to them. And to hear one of their dealers say I'm done with them.....there must be some story to it.