Lot's of stories about these folks . A guy in the club found out the hard way too after getting a damaged plane shipped to him and getting the run-around for weeks , no replacement part sent and a $15.00 credit to his CC on a $200.00 plane................whoopie !
The best thing to do , as you did now, is ask for opinions about what type of plane and the company you may purchase it from. I'm sure if you posted before you would have been warned to proceed with caution.
Avoid getting sucked in by looks and a cheap price as most of the time that's all it is....window dressing.
Also proceed with caution with Hobby King as they are another one with customer-disservice.
This is a well built plane and comes from a company with excellent support and available parts.
www.horizonhobby.com/products/radian-rtf-PKZ4700#t1