Sarge, once again you are either blind or snifing to much CA. Again I'll ask;
How did you get from expecting "good service, customer satisfaction, and parts support "to  "lack of responsibility for a crash?"
I thought my grammer was quite clear!  Even my 10 yr.old GRANDSON can comprehend the question. As far as youngster goes; I noticed you joined in 2012 vs.my joining in 2009. I've been flying since 2008, bought a few ARFs and even built a few from scratch and plans.
As a newb in 2008, I got suckered by Nitro with a YAK that burnt a motor and could'nt get a replacement..... only a moron would believe that a new plane would would'nt have the same problem.
The standard business model most companies follow includes after the sale service. How would you feel if after having a NEW HVAC system installed you were told to buy a new one because a $25 part failed?
I learned my Nitro lesson the hard way and hope others will not make the same mistake. Do you have a problem with that?
Those who support Mediocrity will never understand excellence!!!!!
Go chill with an egg roll and some wonton soup!<br type="_moz"/>