I have bought many planes from NitroPlanes with near 100% satisfaction. Their customer support works fairly well too. I got one of their Tech One planes with damaged decals. They quickly shipped me a replacement decal set which was the wrong color. Once notified they quickly sent me out another correct set.

Had another one where the canopy that came with my Starfire was terribly foggy and I requested a replacement. It was sent out quickly but was hilariously worse than the one I attempted to replace in the first place (hence why it is silver).

NitroPlanes will continue to get my business.