ORIGINAL: SBS_Pilot
Please, tell me if I am thinking wrong here. I know business culture is a lot different in different parts of the world, so help me understand this issue so it can be settled in a way that is good for all parties. Especially I would like to know your opinion concerning:
1. Clearly the postal company made mistakes, but who would you say is responsible for claiming a refund for the original shipping?
2. I have told the seller I lost trust in him and don't want him to resend the wing. Instead I want him to refund all of the money I've paid him. Would you say that's too drastic from me?
3. What if he decides to neither resend the wing, nor refund any money at all? What are my options then?
4. What are your general thoughts in this issue?
As I said in the first line, I value all and any input you may give me.
regards
/Stefan
P.S. If a moderator decides to move this thread, so please just notify me so I can keep follow it.
#1. When I sell on EBay, I make it very clear that I am NOT responsible for "other countries mail system". Some aren't as good as the USA. So, your mail system messed up, you get the money from them.
#2. Yes, too drastic! After all, he was willing to ship the wing back to you at your shipping cost. The USA mail system got it to Sweden. Sweden's mail system mess up.
#3 He has offered to refund for the wing or send it. That is 100% reliability to me. Again! NOT his fault that YOUR mail system screwed up!
#4. You are the reason that a LOT of guys won't sell International from the USA. Belly up to the bar, take the shipping hit, and if you don't want the wing, take his refund of the wing minus shipping. He did his job by getting it to Sweden the first time! Again, YOUR Country screwed up!!
I am also sure that you wanted the cheapest shipping, due to not wanting to spend the extra to have it shipped by a commercial carrier, such as UPS, FedEX, DHL, and probably even on your own airline counter to counter.