Hi everyone
I got a response to the letter I sent. If it' worth anything to you all they are still in business and apologize for the delay. And sent this to me. I hope that RCM can catch up and we all can stop worrying about them.
Tom B.
COPY OF LETTER SENT
Dear Sir:
My name is Thomas Brandt. I am writing out of concern for you and the
business RCM Plans. There are 2 primary internet groups where modelers share
information about the different aspects of the hobby. Both of these groups
have threads about RCM Plans. They all say your mail service is slow to say
the least, but they say they always get the plans they have ordered and that
the plans are in keeping with the professionalism that RCM is known for. But
in recent months nobody is stating they are receiving the plans they have
ordered but orders are still be accepted on your website. Email is
unanswered and the calling rings till you get a message that no one is
available. I am writing this for myself and not anyone else’s behalf. I only
mention the above as the driving reason for me to write this. I only ask
that if you would put a notice up on your website on stating that the
service is still available and you are still in operation and the reason for
the delay in shipping. If you are not in operation please start refunding
the unfilled orders that you have on file. I would rather hear that you are
still operating and all is well but based on the lack of communications I
believe this not to be true anymore. I know that the magazine part was
closed. Reasons was probably due to subscriptions were not enough to
continue the service. And in 2009 RCM Plans went into business. As for
myself I remember this magazine when I was participating in the hobby but I
haven’t in many years and only started back in it recently. I would rather
build a model than buy one already built even though that isn’t the majority
opinion these days. This is the reason your Business RCM Plan’s is important
to me and I believe too many others around the world. I hope that this
service will continue and all is well with you and your family.
Respectfully,
Thomas Brandt
THIS IS THEIR REPLY. .
Dear Thomas,
Thank you for your interest in RCM Plans. Yes, we are still in business. Unfortunately we have had several problems in the last few months... needless to say this has put us behind in filling orders, phone calls, etc., etc. I apologize for these delays, and I am not making excuses for them. Thanks to modelers like you, Thomas, this makes us keep trying to make this work!
Your plans (order # 6426) will ship this week. Again our apologies.
Sincerely,
RCM Plans
Casey & Jim