I've purchased fromNitro planes twice. My first kit (T-45)  arrived with shipping damage. Due to the cheap box the Chinese manufacturer packaged the kit in. Nitroplanes shipped out a replacement THE VERY DAY MY DAMAGED KIT ARRIVED BACK TO THEM. And the second kit arrived,withe very similar  damage. I talked to a manager in customer service. He had another kit pulled from inventory,inspected before shipping.And actually ADDED EXTRA BUBBLE WRAP IN THE THIRD KIT. I don't know how you can expect any better service than that. The third kit arrived in perfect condition. To show my gratitude I promptly ordered another plane (Dehavaland  Beaver) It arrived in great shape. As far as I'm concerned NITRO PLANES WENT ABOVE AND BEYOND FOR ME. I highly recommend them. For the price,the ARF's were nicely built,and look great. I am a long time builder (40 years) and am amazed at the quality of some this ARF stuff out nowadays.