TBM, Tower, Horizon and way too many good state side places to mention are usually very good at shipping and customer support. Out of country stores are famous for slow shipping and zero customer support. One of the first things you can do is use the search engine here on RCU to find threads about most of these companies Before you buy from them! I just tried to buy some parts from Hobby Kings state side warehouse and they won't give you a phone number for service. I was told in an email that they are an on line company only and except no phone calls. The prices were right but I won't deal with any company that I can't phone and speak with a Representative. I do get with other guys that are placing orders with Hobby King and buy my electric items from them but not very often. Off shore companies do require several weeks to ship sometimes, that's normal but the lack of customer support is not acceptable to me. Just being state side is also no guarantee, there are a number of rip off companies right here in the states. It pays to always do a search first and RCU is a good place to do it. If I can't phone the company I don't use them. Just one of my own little quirks.