i've noticed that if a US customer moans or *****es the companys jump, they jump to e-mails, they can't do enough, "have a nice day" and all that
here in the UK things are diffrent.. sometimes you never get replys. thats the way it is, and it sucks...
JE, great company, still waiting for a e-mail reply, Weston can be the same, but Weston give great engine turnaround

e-mails dont work here