ORIGINAL: Chris Nicastro

I fly anything with the mindset that if I cant afford to replace it or lose it I don't fly it or buy it.
That being said if there is a fault with a product I will pursue any warranty or replacement with due diligence. Beyond that I just try to enjoy myself as much as possible because its a hobby.

Try to get a set of wings out of KMP! Even with photos showing NO GLUE and the landing gear relocated to the top of the wing it took me over 6 months to get a wing set at a discount!!! Ridiculous!!! A $75 set of wings at their cost LOST THEM A CUSTOMER FOR LIFE. Stupid business practice stepping over dollars to pick up pennies.

There is a reasonable expectation on the part of any consumer that the product they bought will perform as expected and advertised. There is a ton of legal precedent for this type of thing Im positive of that much. At this level of high priced products and slim margins (supposedly) dealers and manufacturers don't want to hand out products willy-nilly. So if you have to go the legal route things get out of hand quickly because small claims courts are limited to about $5000.

So DEALERS if your selling products you cant properly support, especially at this level, then you should really reconsider your position and reputation in the matter. You are the first point of contact and your reputation is tied into the products you sell and support. If your having the customer deal directly with the factory, like in China, then your not doing your job.