RE: Before you buy from Troy Built Models read this
Looking at this from the surface ,it seems they have adopted the customer service model of some other RC organizations like Nitroplanes and companies, Banana Hobbies, Hobby King , etc... When you experience a problem you either can't contact anyone, and if you do they string you along for weeks , months hoping you will get tired and move on. Sad way to operate but it seems a growing trend in businesses of all kinds. There are good businesses operated by good people out there but they are being surrounded by the customer no-service types.
Hope it works out for you .