I have been dealing with TBM for years. Ever since they bought out and moved the company to Florida. I have not had one issue with them to date. Not to say it can't happen, but I just wanted to post for some balance to all this. My guess is that my experiance is more the norm for this company.

I truely hope you get your issues resolved. Also, i would like to see a reply from TBM here in this thread prior to bringing it to an end. We need to here the other side of the story, even if it needs to include a formal apology. This woulg be the classy thing to do under the circumstances.