I too would like to have TBM come here and give their side. I sent them a link to this thread in hopes he would come here and give some sort of explanation. The only thing I've gotten so far is the one short email. If there was some type of family problem or medical emergency I will gladly accept their explanation and wish them well with what ever the problem may be. But I really don't believe that is the case since this has gone on for close to a year.

I am like you as well. I like to hear both sides of a story before I jump to any conclusions. I have given mine as bit of a warning to others about my ongoing experiences with TBM and have heard dozens more from former TBM customers. I just hope they realize what they have become and get back to the basics and taking care of customers.