had a similar experience with tbm. ordered a aurora 9 radio and recieved one that had been returned to them, had the original buyers name and phone # in the manual. when contacted tbm was told that was impossible because they had not hd any radios returned. when i gave them the name and phone number they remembered having the radio for return to hitec. was told to ship it back and they would replace it. shipped out next day, took several phone calls and over a month to recieve a "new" radio. was told every call will ship tomarrow. in tbm defense they did make it right, including my added shipping costs, but took 4-5 weeks