ORIGINAL: acerc
I loved his explanation very much, it was well thought out. But actions speak louder and so far his actions are absent. Such as just 3 post up, another prime example of such non existent customer care. I, unlike some, don't just forget how I was treated. Because like I said, I can get anything TBM has elsewhere. So I ask, "Bill, why should we give your business a second chance when the issues we faced are currently taking place?"
Quite simply because we answer the phone, we try our best to ensure our customers are satisfied, and we try our best to offer pemium products at the lowest price and still keep the doors open!