Chuck I think you can clearly see how much AW really cares about your concerns... It sounds like a politician making a speech but not really saying much ..I love the AW planes and trere are a few I would really like to have like the Bravata with floats and the Carbon Cub , and the Cessna LC-126 with floats . but the customer service really worries me .. When I deal with Horizion I always go away satisfied that I have been treated fairly , even more than fair...I have been given little gifts for my trouble etc.. Now I don't expect that kind of treatment but what I see from AW is denial and refusal to do anything to keep the customer happy...In the last year I have purchased Hanger 9 's new PA 19 and the B.N.F. Taylor Craft and the 1/4 scale J3 Cub on Hanger 9's floats .. Each one of these planes required some customer service.. The PA18 needed a wing ,a windshield and a strut cover replaced .. The Taylor Craft needed some servos ,the throttle went up in smoke as soon as it was plugged in and one elevator servo was dead and they were discontinued so they sent me two so the would match .. The J3 floats needed a float replaced due to shipping damage 3 times... They were great about it...Never an argument... Now I don't mind the fact that the planes are't perfect as long as I know I can trust the customer support....I would probably buy the Bravata if I knew that there wasen't going to be an argument over warped wings and the Cessna LC-126 is another one I really like but if there is something wrong I don't want to argue , I just want the defective part replaced by a polite customer service rep...