SS, your menthioning the distributors , when BH and NItro distributed FMS (epo ) planes , FMS is at the top of the game for epo and actually caring about the planes they produce . THey will communicate directly from China with you . IN fact they sent me a free set of $70 retract when I sent them pictures of simple dings in my foam when unboxing my arf .
Both distributors you spoke have major issues with customer servace but both have been luckly to have FMS and also LX branded arfs .
FMS pulled out of both companies and is now sold by Motion RC.
As far as parts and complaints on ARF , if you learn about the term "MOQ " Minimum order quanity /also refers to production in factories would never ever order an ARF because the odds are against you from day one.
MOQ, renders the little guys like SIG helpless in what they can bring into the states at a reasonable cost inventory number