Well said! I never had a problem with HK along all these years, but, I do not buy a lot of items from them. The items I DO buy are great. Cables, many lipos and lifos, one charger, controllers and electric motors and some other miscellaneous items. In one case a 4 cell 5000ma arrived completely dead on arrival (got a new one 2 weeks later), and in another case they did not pack a 6 cell 5000 ma in the package. I got the battery in one week. Of course I followed their procedure to file a claim.

I would never buy a gasser, nor a expensive kit from them. Same reason I would not buy an expensive kit from Nitroplanes (if you ever need a part.... forget it!)

It appears that many folks live in la-la land or in a bubble. This is the real world here, and you have to know what you do when you deal with companies abroad. Now, if you need a smiling face, an 24/7 customer service (and in some instances we do), there are other choices. Jeezz! I am not willing to pay 3 times more for some items just to have customer service I do not need. Period.

This is a free country and we have choices. Choose wisely:-)

Gerry