I to would agree Aero-works customer service is not cracked up to what it should be. I ordered a replacement canopy for my freestyle 30 cc extra and after paying a overpriced 50bucks plus shipping it arrived and it doesn't match the same as the rest of the plane. I was told it is hard to get the correct color match for yellow. What a BS answer that was. Customer service guy Vince really talks like a politician and I will never buy another Aero-works plane. There are other issues also like the cheap flakly balsa wood and ply . Covering wont stay tight on turtle deck and yes I do know how to tighten the covering to make it stay tight. Landing gear also need beefed up with fiberglass matting and glue to hold it in place. My landing gear plate came loose after 20 flights and I never had a bad landing. The plane does fly great I will say that but for the money there are better deals out there and better customer service people to deal with.