Ebay seller: rocky_models_hk
I wanted to share my experience with one Ebayer on a recent purchase hoping others don't fall into the same trap with this seller. The ebay seller is rocky_models_hk and this ebayer sells RC airplane stuff. I purchased a set of Lander Full Metal 90 Degree Electric Retract Main Gear in Dec. The retracts arrived a couple of weeks later from Hong Kong. While testing, one of the retracts stopped working. I tried getting it to work again, but no success. I contacted the seller and he told me to put some oil on the turning mechanism. He assured me if it didn't work, he would warranty the item for a full replacement. I did that and no success. I discovered, after inspecting the motor, that it burnt out. I emailed the seller letting him know and no response. I emailed him 2 more times about the burnt motor and no response.
After repeated attempts of contacting rocky_models_hk without a response, I opened a Paypal resolution case. The seller immediately closed the resolution the next day. He ignores my emails but finds time to close the resolution. Immediately, I escalate it to a claim. Due to the lack of response from the seller, Paypal found in my favor and is awarding me a full refund. I, however, had to spend $35 to send back the retracts to Hong Kong.
rocky_models_hk has a 99.2% rating. However, I noticed the seller provides no customer service. If the item you purchase arrives working, then it all works out. However, if you get a damaged or broken item, the seller not only ignores you, he rebutts by saying the buyer never responds to him. Apparently, he's done this on a number of occasions with other buyers based on the rating reviews I've read.
Fellow RC modelers, you are more than welcome to purchase from this seller. However, if your item is damaged or broken, you will have to spend the money shipping it back to Hong Kong, which isn't cheap, or you're left with an expensive DOA product. Every time I ask for the warranty, rocky_models_hk ignores me. Only through ebay and paypal did I get my money back...less $35 for shipping the DOA product back to him.