Here is a story that might explain why some folks get bad service from Grayson...
I have an order that was supposed to be on hold until the Dynam Catalinas came in. They were in for a couple weeks and my order was still on hold so I called the store. I guess I spoke to the owner and everything was going really well. Unfortunately, before I hung up, out of habit I asked when the order would be shipped. Big mistake. I could hear the sharp intake of breath from 3000 miles away and my order has been stuck on hold ever since. Now I don't know what to do. Nitro won't ship large planes to Canada so I'm stuck. I sent a gentle reminder but it didn't help.
Whoever was on the phone that day, my apologies. Normally we deal with impersonal call centers and this is obviously not the case here. I should have known better.
-Al