I am not sure if this is the proper place to post this, but I had to let fellow modeler's know of my recent unaffiliated experiences.
First one; I was viewing the "Aero-Model Inc." website looking for a specific ESC.
There were items with "discounts" listed, but the one that caught my eye was a $189 ESC marked down $189
I emailed a copy of the web page to sales at "Aero-Model" primarily to to bring the obvious error to their attention.
I received an email back stating that they really couldn't give their products away, but they could offer a discount.
I emailed back the info about the items that I was interested in and they responded with a generous price adjustment.
Then, this past weekend, I visited the "SharpRC" website and ordered a couple of their arming plug/socket kits.
Monday I received a telephone call from SharpRC informing me that they were updating their website at the time I placed my order.
They had the billing and shipping info. but not the order info! I was informed that the website was now up and running,
and because of the inconvenience caused me, they would include an extra arming plug.
I received my order today (2-days later) they not only included the extra arming plug, but updated the mailing to priority first class at no charge to me! Again
!
We quite often read comments (usually deserved)
about problems with vendor's and/or products.
I thought it appropriate to share my good experiences with not one but two vendors within a one-week period.
Kudo's to both Aero-Model and SharpRC for their interest and follow through in customer satisfaction!
