Absolutely! HK has stood out many times and one can indeed see they have a problem.
Also, Some appear to make it their job to "counter" a negative post, making it like a game of chess. To what end? For some, it's trolling. It's relatively easy to push someone's buttons when they are already upset. And face it, when someone goes to great lengths trying to get defective products replaced or get refunds for items not shipped and still no satisfaction, it's reasonable that they will be upset. Why "counter" if there is no dog in the fight?