Originally Posted by
bogbeagle
When I had an issue with HK, they offered me the choice of "points" or a full refund.
As far as I know they have never offered a choice, if you want a refund instead of store credit you have ask for it and they reserve the option to refuse. The store credit allows them to hold on to your money. Also since it can't be used for postage it forces you to buy more. That's just pure avarice.