It's highly unlikely I would order from Grayson or somebody like them in the first place.
Here in Billings we have three good LHS's that have internet pricing for the most part. Two of them are the largest in the nation in their specialist areas. One of them stocks a lot of tools, spare parts, and building supplies (something not seen often in these days of ARF and RTF minded consumers), so I give them my business as much as possible. They have been around for decades, in the same location. All e RC gets most of my internet purchases as I am into electric these days and have not yet gotten into large scale gas models. All e RC responded very quickly to a couple of problems I had with a motor and a speed controller I ordered. All orders over $100 had priority USPS shipping even though I elected free UPS ground shipping on the order form. This is service above what was stated. Returning customers get discounts starting at $500 total past internet order value. They have a very large sale section and most of my orders have been the sale items. Just like LL Bean, I have received the same service and return privileges on sale items as regular priced items. Never a runaround.
Some people shop for the absolute lowest prices, but I have found it is better to deal with those who give reasonable prices and top level service and will trade with them as long as they treat me right. My father taught me to trade with local dealers even it it cost me a little bit more as long as they gave good service. Local dealers can't cover every situation, so you need a mailorder source that covers the situations they can't that will give prompt and efficient service. When you find the ones that work for you, give THEM your money and give the fastbuck shyster artists a big middle finger and see to it that it's the last dealing you have with them.
How you spend your money determines what businesses survive and those that die off. Since Montana has no sales tax, that is an 8% advantage over what most of you other guys are paying locally. It's one more reason to keep MY local hobby shops in business, as it also saves on shipping costs. After you get established in the hobby, most of your purchases will be small, and dealing with a local shop and not paying shipping costs usually saves you money and you have the item immediately.
However, some people live in areas that have no LHS or the LHS is a cranky bear to deal with. For that reason, honest mailorder shops are a big boon for them. So just find a mailorder shop that treats you right, but if a LHS is doing a good job, then by all means give them your support. What you have locally is what people have supported locally. That says a lot about the customers as much as it says about the shop itself. In the end, you will get what YOU pay for, but if you intend to only pay the lowest price possible, then understand that there exists wolves to prey on lost little mindless sheep like yourself. Learn to enjoy your fleecing or change your ways.
There are lots of internet shops you can order from, and it only takes a little bit of time and effort to find some that customers are mainly happy in dealing with. I don't have much of the bad shop woes that a lot of other people seem to be complaining about.