Originally Posted by s3nfo

I actually think threads like this are useful, If I was getting ready to order from Aloft for the first time and I saw this thread where the OP says he had a problem and then he got slapped down and everyone else piled on saying how great Aloft service was, it would only increase my confidence in getting good service. Delete it and you're robbing future Aloft customers of all the praise in this thread after the OP gets slapped down.